How To Deepen Supporter Loyalty

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0 commentsPDFStacey Court-Martin

These are slides from the Institute of Fundraising Supporter Journey Conference 2018. 

Here are some notes made from the presentation:

From over 22,000 responses, these are the three factors that drive loyalty:

  • Commitment
  • Satisfaction
  • Trust


  • 7/10 donors remember the thank you letter rather than the appeal
  • Supporter experience gives you the competitive advantage over a saturated third sector market
  • Loyalty should be measured on a long term basis and how we make people feel NOT how much money we have received from them by the end of the financial year